Shipping policy

At The SIB Co, all garments are made to order and carefully handcrafted. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

⸻

1. Order Processing Time

• All orders are made to order.

• Order processing and production time is typically 7–14 working days from the date of order confirmation.

• During sale periods, festive seasons, or high-demand launches, processing time may be extended.

• Orders placed on Sundays or public holidays will be processed on the next working day.

⸻

2. Shipping Locations

• We currently ship within India only.

• COD and prepaid availability may vary based on pin code and courier serviceability.

⸻

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.

• Shipping charges are non-refundable, including in cases of exchange, refusal, or delay.

• Any additional charges for remote locations (if applicable) will be communicated before dispatch.

⸻

4. Dispatch & Tracking

• Once your order is shipped, tracking details will be shared via email or WhatsApp through our Odoo system.

• Please allow up to 24 hours for tracking information to become active after dispatch.

⸻

5. Delivery Timelines

• Estimated delivery time after dispatch is 3–7 working days, depending on location.

• Delivery timelines are estimates and may vary due to:

• Courier partner delays

• Weather conditions

• Regional restrictions

• Incorrect or incomplete address details

• The SIB Co is not responsible for delays caused by courier partners or force majeure events.

⸻

6. Address Accuracy

• Customers are responsible for providing complete and accurate shipping details.

• Any re-shipping due to incorrect address details will be charged to the customer.

⸻

7. Cash on Delivery (COD) Shipments

• COD is available for select pin codes only.

• COD orders may be verified via phone or WhatsApp before dispatch.

• Failure to accept delivery of a confirmed COD order may lead to future COD restrictions.

⸻

8. Delivery Attempts & Non-Delivery

• Courier partners typically make 2–3 delivery attempts.

• If delivery fails due to customer unavailability, refusal, or incorrect details, the order may be returned to origin.

• In such cases:

• No refunds will be issued

• Store credit may be provided at the discretion of The SIB Co, after deducting shipping and handling costs

⸻

9. Exchanges & Shipping

• For approved exchanges, customers are required to pay a ₹200 exchange handling fee.

• Customers must securely pack the product for return shipment.

• Exchange processing will begin only after quality inspection of the returned item.

⸻

10. Damaged Packages

• If the outer package appears tampered with or damaged at the time of delivery, please do not accept the parcel.

• Notify us immediately with photos/videos for assistance.

⸻

11. Policy Updates

• The SIB Co reserves the right to update or modify this Shipping Policy at any time without prior notice.

• Changes will be effective immediately upon posting on the website.

⸻

12. Contact Information

For shipping-related queries, please contact us at:

Email: thesibcocare@gmail.com

Instagram: @thesibco_

⸻

By placing an order with The SIB Co, you acknowledge that you have read, understood, and agreed to this Shipping Policy.