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Privacy Policy


At The SIB Co, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us through Odoo, social media, or other platforms.

This policy is drafted in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Consumer Protection (E-commerce) Rules, 2020.

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1. Information We Collect

We may collect the following types of information:

a) Personal Information
• Full name
• Phone number
• Email address
• Shipping and billing address
• Payment preference (COD or prepaid; we do not store card or UPI details)

b) Order & Account Information
• Products purchased
• Order history
• Size and fit preferences 
• Communications with customer support

c) Technical Information
• IP address
• Browser type
• Device information
• Cookies and usage data through Odoo

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2. How We Use Your Information

We use your information to:
• Process and fulfill orders through Odoo
• Communicate order confirmations, shipping updates, and delivery notifications
• Provide customer support and resolve disputes
• Improve our products, services, and website experience
• Comply with legal and regulatory obligations

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3. Payment Security
• All prepaid transactions are processed via secure, third-party payment gateways integrated with Odoo.
• The SIB Co does not store or have access to your card, UPI, or banking details.
• COD orders are processed using delivery partner verification.

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4. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:
• Odoo (website and order management platform)
• Payment gateway providers
• Courier and logistics partners
• Government or legal authorities when required by law

All third parties are required to protect your information and use it only for order fulfillment and service delivery.

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5. Cookies & Tracking Technologies
• Our website uses cookies and similar technologies via Odoo to enhance user experience.
• Cookies help us understand browsing behavior, improve site performance, and remember preferences.
• You may disable cookies through your browser settings; however, some features may not function properly.

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6. Data Retention
• We retain personal data only as long as necessary for order fulfillment, legal compliance, and business records.
• Once no longer required, data is securely deleted or anonymized.

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7. Your Rights

You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

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8. Data Security
• We implement reasonable administrative and technical safeguards to protect your personal information.
• While we strive to protect your data, no online platform can guarantee absolute security.

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9. Children’s Privacy
• Our website and services are not intended for individuals under the age of 18.
• We do not knowingly collect personal data from minors.

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10. Changes to This Privacy Policy
• The SIB Co. reserves the right to update or modify this Privacy Policy at any time.
• Changes will be effective immediately upon posting on the website.

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11. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: thesibcocare@gmail.com
Instagram: @thesibco_

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By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.